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ZIP Exports in Safari Browser

Willow Elliott
  • Updated

Beefree App is now RGE Studio!
The email design suite you already know and love just leveled up. We’re working hard to update our help center, but you still may see some references to the old product name.

Overview

Safari blocks pop-up windows by default. This can block certain export methods in RGE Studio.

The ZIP export briefly opens a pop-up window to generate your file. Allow pop-ups for RGE Studio in Safari so your export can complete.

Follow the steps below to allow pop-ups for RGE Studio in Safari.

Allow pop-ups for RGE Studio in Safari

When using export methods that trigger a download, Safari may ask for permission. Click Allow and this will enable all future exports from RGE Studio. If the browser does not prompt you to allow this, follow the steps below:

  1. Open Safari.
  2. In the top left, click Safari > Settings. On some devices, this is called Preferences.
  3. Select the Websites tab. Scroll down and select Pop-up Windows.

Safari settings modal opened on the Websites tab

You may already see some configured websites here.

  1. Go to RGE Studio in Safari, then open the Settings again. You will now see reallygoodemails.com on the Currently Open Websites list.
  2. Use the drop-down menu to change the permission to Allow.

Safari settings modal opened on the Websites tab with the reallygoodemails.com website set in the currently opened websites and set to allow popups

  1. Export your design again. It should now complete without interruption.

If you have any questions, feel free to contact us. 

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Comments

2 comments

Date Votes
  • Lara Nacken
    Lara Nacken

    I did this and it still doesn't work. I tried several times which already took four out of six free downloads from me without actually downloading anything. How can I fix this and download the files? I do not want to try two more times and then have no downloads left.

    0
  • Logan Elmore
    Logan Elmore

    Hi Lara! Thanks for reaching out to our community with your question; I'm sorry you're running into problems with exporting your design!

    We've previously received a positive response to this solution, so it may be possible that something happening locally could be preventing your export from populating. It may be something that your own IT team may be best equipped to further investigate and determine!

    I apologize for any inconvenience this may cause, and I certainly understand your frustration! If you have any additional questions, feel free to ask around the Beefree community forums!

    0

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