Email client support
Beefree App is now RGE Studio!
The email design suite you already know and love just leveled up. We’re working hard to update our help center, but you still may see some references to the old product name.
This article applies to the Email builder in all plans.
Overview
We test these email clients using internal tools and preview services. These include Email On Acid and Litmus. For dark mode compatibility, see the Dark Mode Preview article.
Fully supported
All options work properly. Fallback elements display for image backgrounds and web fonts.
Desktop
- Apple Mail 8, 9 & 10
- Airmail 2
- Microsoft Outlook for Mac 2011, 2016
- Microsoft Outlook for Windows 2007, 2010, 2013, 2016, 2019, 2021
- New Outlook for Windows
*Background images, card styles, and web fonts not supported
Mobile
- Android 4.4 Mail
- Gmail App (iOS)
- Gmail App (Android)
- iOS Mail (iPhone & iPad)
- Outlook App (Android & iOS)
- Samsung Mail App (Android)
- Yahoo App (iOS)
- Yahoo App (Android)
*Gmail accounts only
**Shows desktop version with Microsoft email accounts
***Shows desktop version
Web
These clients do not support web fonts. Your email will display with fallback fonts.
- Gmail
- Google Workspace
- Outlook.com
- Office 365*
- Yahoo
- AOL Mail
- Comcast
- freenet.de
- GMX.de (web version)
- Mail.ru
- Libero Mail
- Tiscali
- Virgilio
- email.it
- Web.de (web version)
- Centrum.cz
- Seznam.cz, Post.cz, Email.cz
* Card styles are not supported.
Partial support
Emails display correctly. Some lower-impact options may not appear as expected.
Desktop
- Microsoft Outlook 2013 on high-resolution displays (background images and web fonts not supported; font resize may expand the layout)
- Microsoft Outlook 2016 on high-resolution displays (background images and web fonts not supported; font resize may expand the layout; text scales to 200% by default on some devices)
- Microsoft Outlook 2000, 2002 & 2003 (web fonts not supported; rounded corners not supported; social icons not flexible)
Mobile
- Huawei Mail App (Android) (social content block icons appear vertically stacked; tested on app version 3.1.0.27)
- Android 6 native email client
Web
- qq.com (buttons do not display properly)
- Yandex.ru
- Naver (minor glitches on separators)
Basic settings only
These clients have limited support. We recommend a simple one-column layout with text and images.
Desktop
- Lotus Notes 7, 8 & 8.5
- Windows 10 Mail
- IBM Notes 9
- Thunderbird
Mobile
- Gmail App using IMAP accounts
- Outlook.com in mobile browser (not the Outlook app)
- Web clients (mobile versions)
Web
- T-online.de
Server type |
Code changes |
|---|---|
| WebDav / Deltasync protocols | no |
| Normal POP/IMAP protocols | no |
| Microsoft Exchange | no, but there could be installed filters that do change the code |
| IBM Domino |
yes, removes unsupported HTML elements to Lotus Notes (Such as OBJECT, IFRAME, FRAME(SET), SCRIPT) |
If you have any questions, feel free to contact us.
Comments
17 comments
What is your email address? How can I email you a question?
Hi Dave, post your question as a comment or send an email to support at beefree.io
What level of support do you have for the Outlook app for Android and iOS?
On Android, I'm noticing that 2 column blocks get stacked, but they are left aligned. Social media icons get stacked/left aligned and buttons seem to get left aligned as well. This screenshot ( https://www.screencast.com/t/GSlmPtKs ) is an example from my Samsung S6 using the Outlook app.
For my test, I did the following:
-used https://beefree.io/editor/
-added a two column row with some text in each column
-did a "send test" to my email account
Hi Gharmel, we previously tested the Outlook application in Windows device, as the combination with other SOs represent a low percentual of the worldwide email recipients.
Thanks for the feedback, recent updates of the application in Windows cause issues with buttons, so time for new tests arrived 😉
In doing our litmus testing the Android tests are showing stacked columns as being left-aligned. This happens for all the versions I have checked in litmus - 4.4, 5.1, and 6.0 - and is happening for both 2 and 3 column layouts. These are showing in whatever client litmus supports for Android, which I believe is the Gmail app.
Do you support responsive 2 and 3 column layouts on Android mail clients?
I'm having the same issue with stacked columns being aligned left on the native email client for Android. I've got it plugged into Office 365 right now The text doesn't seem to be responsively sizing, either.
Having same issue with stack column being align left while using the outlook app. when will this be resolve? and is there anything I can do while the wait for outlook app to become supported. Thanks,
Some useful information for Outlook App users:
- The last versions of the app dropped support for media queries (you can easily find some blog posts and forum threads about this)
- The weird thing is that media queries perfectly work when using a non-Microsoft email account
- Litmus announced last August a partnership with Microsoft to improve their email clients. That's their last update: https://litmus.com/blog/litmus-microsoft-partnership-update-2017
Hint: they ask everybody to submit those bugs to Microsoft.
Having said that, we continue working to handle specific clients issues including the lack of support for modern HTML/CSS.
Please, use the "follow" link at the top to receive updates about compatibility changes.
I found a work around for the aligning left issue,
By replacing the width: calc((int)% – (int)px ); with
width: 100%;
in the html output file.
Hello, i just made a template but i cant send, preview o export.
Error Request failed status code 404
Did i lost my template??
It can be fixed??
There is a way to integrate with Postcards email sender? https://designmodo.com/postcards/
Hi Alex, thanks for your comment. Please note that BEE Pro is an email and landing page builder, not a sending platform. We offer several different options for exporting the code of your design from BEE Pro to use in your preferred sending platform; please see our help center article here for more details: https://support.beefree.io/hc/en-us/articles/360004496012-Testing-and-exporting-your-emails-with-BEE-Pro.
When taking a look at the link you shared, it looks like Postcard is similar to BEE Pro in that it seems like an email builder and not a sending tool, but I could be missing something. I am not personally familiar with Postcard. However, if Postcard allows you to import external HTML, it would be an option to export your code from BEE Pro and then import it into Postcard manually.
I hope this information is helpful, but let us know if you have any further questions!
Hi Marianne, thank you for your response regarding Postcards and BeeFree. You're absolutely right. As I pay for BeeFree and Postcards, I will try to combine both tools in the most effective manner. Thanks!
Also, I have integrated BeeFree with Pulsetic to send automated emails to my customers. It works ideally for all email clients!
Additionally, by using https://unspam.email/, I discovered that the BeeFree templates are optimally optimized for eyes tracking, as I tested the email heatmap using this service.
Thank you for the excellent service and support!
Thank you for your kind words, Alex. We really appreciate it!
Hi,
Two weeks ago I left a comment about a display problem in the Samsung Mail App, have you seen it? The email looks very small if the Auto fit box is activated and it is activated by default. Is there a way to avoid this erratic operation of the Samsung Galaxy email client? Thank you so much. Cheers!
Hello Jose,
I'm sorry, but we could not find your other comment, was it left with this same email address?
In this case, we do not have control over the issue as it's happening because of a default option in the Samsung Galaxy email client.
It would be best to ask their support if this feature can be turned off completely.
Hi, Roisin
No worries, thanks very much! ;) Cheers
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