Understanding your Subscription Details

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The email design suite you already know and love just leveled up. We’re working hard to update our help center, but you still may see some references to the old product name.

Overview

This article covers all the information located on the Subscription page.

Note that only the account owner has billing permissions in RGE Studio. As a result, you can only see the Subscription page as an account owner. For more information, please see User roles & permissions.

Navigating the Subscription page

All RGE Studio users have access to a drop-down navigation menu in the upper right-hand corner of their RGE Studio dashboard. Account owners can use this menu to navigate to the Subscription page.

Use this page to update your billing information, download past statements, or check your current CDN usage.

Overview

As the title of this tab suggests, this is where you can find a general overview of your RGE Studio subscription. From here, you can make changes to your billing information or RGE Studio plan. You can use the Overview tab to perform the following actions:

• Update your company name (use the Manage organization button; this is the name that populates on your billing statements)
• Change credit card
• Change billing details (mailing address and email address)
• Change plan
• Manage users
• Cancel subscription

This tab also includes some helpful information, such as:

• Your upcoming subscription renewal (if applicable)
• Total recurring fees (subscription and additional user fees)
• A summary of your user count, including a link to navigate to the Manage users page

Recurring & usage-based fees

This tab provides a more detailed breakdown of your subscription fees. On the left, there is a breakdown of recurring fees, and on the right, there is a summary of usage-based CDN fees, if applicable. Each total is calculated separately.

You can read more about the In-app CDN Report in this article.

There is also a chart below to visually reflect data transfer. By default, this shows the current monthly billing period.  We've also included horizontal lines to mark the 50% and 100% thresholds for your plan. Use the Previous month button to see information for other billing periods. 

If you're using a Starter plan, you can track your CDN usage in the Overview tab. 

Statements

Finally, the Statements tab allows you to download all your RGE Studio account statements. Keep in mind that all statements are automatically sent to the email address indicated in the Overview tab, but in case you've lost one - or even if you prefer having them all in the same place - this is where you can download your statements inside the RGE Studio platform. 

Here's a summary of tasks you can accomplish through the Statements tab:

• download a single invoice
• navigate through a bulk selection to download all invoices needed 
• check and pay an invoice (only available for statements with an "Unpaid" status)

Need help understanding your RGE Studio statements? Check out How to read a statement article.